Choose speciality channel:   Choose sector channel:     Search the site

Press Release


Epicentre launch

Epicentre launch

The Listening Company, the UK’s fastest growing Call Centre, today launches EpiCentre, their ground breaking customer and prospect management software which is set to transform the contact centre industry.

Delivered over the web, EpiCentre is an ‘agent oriented’ platform that places the customer or prospect at the heart of a brand’s communication strategy, allowing multiple offline and online channels to be concurrently integrated through a single interface.

The new software is being launched in the face of increasing client demand for fully integrated customer and prospect relationship management across Email, Phone and Internet communication channels (EPI).

EpiCentre gives an unprecedented level of control to agents by providing the tools to seamlessly combine different communication channels such as telephone, email, SMS, video mail and web chat…on demand.  It also provides agents with a single view of the customer and gives them real-time access to all past interactions with a customer – uniquely, this includes text transcriptions of chats and emails, scanned copies of letters received and despatched, as well as call recordings, comments and outcomes.  

Importantly, EpiCentre also enables marketing and customer services managers to understand the customer’s preferred channels of communication so that future messaging can be tailored to suit – delivering greater return on investment.  It is truly customer-centric (that means it enables agents to interact in a way that the customer wants), and brands that use it can achieve greater levels of customer satisfaction and advocacy which in turn will improve life-time value.

A dedicated team of software specialists at the Listening Company have spent three years developing the technology behind EpiCentre, and brands already using EpiCentre include Toyota, Orange, and Volkswagen.

Neville Upton, CEO, The Listening Company comments:

“EpiCentre is a completely new approach to multi-channel marketing and customer service. Combining leading edge technology with our highly trained contact centre staff means that the Listening Company can capitalise on the huge latent opportunity represented by integrated multi-channel marketing. ‘EpiCentre’ places the preferences of the customer at the heart of all communication and ensures brands actually listen to their customers - finding out how they wish to be communicated with and providing the ability to respond accordingly”.


                                                            - ends –


drug prescription card free printable viagra coupons viagra coupons online
coupon prescription go printable coupons for viagra
can i take antabuse and naltrexone can i take antabuse and naltrexone can i take antabuse and naltrexone
abortion photos abortion at 5 weeks
abortion questions when is it to late to get an abortion
gabapentin and hydrocodone high gabapentin and hydrocodone high gabapentin and hydrocodone high
generic cialis dosage best ed drug for diabetics new diabetes treatment
cialis price store discount cialis coupon generic cialis source
tadalafilt tadalafilo
levodopa carbidopa entacapone bioequivalence levodopa carbidopa entacapone carbidopa levodopa entacapone combination
pro-choice abortion facts how many abortions can you have pill for abortion
buscopan plus preis buscopan plus preis buscopan dragees
vermox tablete doziranje vermox sirup cijena
facts on abortion terminate pregnancy pill where to do abortion
abortion at 15 weeks abortion clinic dc abortion rules
naltrexone uk buy go medication naltrexone
low dose natrexone revia uses

Check out 12ahead, our brand new platform covering the latest in cutting-edge digital marketing and creative technology from around the globe.

12ahead identifies emerging trends and helps you to understand how they can apply to modern-day companies.

We believe 12ahead can put you and your business 12 months ahead of the competition. Sign up for a free trial today.