The link between the employee and the brand has already been established, but UffindellWest set out to explore the way that factors related to this link directly affect the customer experience a company provides.
What are the shared bonds that bring together brands, employers, employees and customers?
How do employees, their circumstances, environment and priorities impact on their relationships with customers?
What factors define great customer experience?
Which companies and sectors provide the best and worst customer experience?
What’s the most efficient way to build an engaging client experience?
There are numerous methods to engage current and potential customers. The challenge is to identify which methods your audience will actually buy into, and which will deliver the fastest results.
How can you justify investing in your customer experience – and what aspects will deliver the fastest results?
Click on the link below to read the full findings from ‘Creating an Exceptional Customer Experience’
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