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Crimestoppers selects Webcredible for usability testing

Crimestoppers selects Webcredible for usability testing

Webcredible, the user experience consultancy, today announces its appointment by Crimestoppers for a usability testing project on its website.

The project is designed to review the existing site and identify areas where the user experience could be upgraded, particularly within the ‘Most Wanted’ section. Crimestoppers is an independent charity helping to find criminals and solve crimes.

It operates an anonymous phone line and website where people can pass on information about crimes. The work with Webcredible is designed to help make the online giving of and browsing for information as easy as possible for website users. The usability testing will consist of eight participants performing various tasks on the Crimestoppers website. Analysis and recommendations from these tests will then be conveyed to Crimestoppers to make the updates to the user experience deemed necessary.

Jennifer Snell, Digital Communications Officer at Crimestoppers comments, “Our website is a key channel for people to anonymously share information about crimes with us, so it is important that we upgrade the user experience whenever possible to ensure we continue to meet users’ needs. Webcredible’s expertise was clear from its own website and this will be key in helping us achieve our user experience goals.”

Webcredible was chosen to work with Crimestoppers on the usability testing project due to its good reputation and impressive samples of work.

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