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Damaging effects of low tech adoption on marketing industry revealed

Damaging effects of low tech adoption on marketing industry revealed

Coremetrics, the leader in marketing optimisation, today launches a study which reveals the alarming extent to which the marketing industry is struggling to evolve, due to the lack of adoption of technology.

“The Face of the New Marketer” finds that, while most marketers report they need to use online data to personalise their marketing efforts and deliver tailored offers to their customers, their current technology use does not support this goal. Furthermore, there is a marked discrepancy between marketers’ need to manage to metrics and their confidence in the accuracy of the data.

“The Face of the New Marketer” study, conducted on Coremetrics’ behalf by Bloomberg BusinessWeek Research Services, polled 361 senior marketing executives in the UK and the US.

Three quarters of marketers report that using various online tools for personalisation is a priority and 81% claim that it’s very important for them to increase visitor value through compelling product and content offerings.

Yet only half report they currently use online personalisation tools (51%), suggesting the information and data gathered through online marketing efforts is still not being used to its full potential.

“Business leaders are aware of the value online marketing provides, but there is a disconnect in that many are not sure they are using it effectively,” says John Squire, chief strategy officer, Coremetrics.

“Companies that can harness marketing technology can then get the most meaning and value out of the data they collect from it. In turn this enables companies to personalise their marketing efforts and create a competitive advantage.”

While spending on online marketing efforts has increased, most marketers lack confidence that they are using the right metrics to gauge marketing success and value. When asked how they would evaluate marketing success at the end of 2009, nearly half (47%) said “meeting our key performance indicators.”

However, well over half of marketers (62%) claim they are not confident they are tracking the right metrics for online marketing performance—a significant discrepancy. Additionally, there is a perceived lack of confidence in the accuracy of this online marketing data.

Only 13% of executives are extremely confident the online data they receive from managers is accurate, while only 6% of managers share the same level of confidence about the data they are providing.

Other key findings in “The Face of the New Marketer” include:

The two top challenges facing marketers are: Obtaining an integrated view of customers across online marketing touch points (45%) Interpreting the resulting data (41%)

The three areas that have seen the biggest spending increase this year are: Online marketing (69%) Generating online business (56%) Web 2.0 (55%) Marketing has always been viewed as critical to the organization. Two-thirds of marketers (67%) indicated that marketing has always been viewed as critical in their organization—only 19% say that marketing is seen as discretionary.

The three most commonly used forms of online marketing are: Email marketing (87%) Display advertising (86%) Paid search (69%) The three most commonly used marketing measurement tools are: Individual online marketing campaign performance (77%) Online customer behaviour—per visit/session (76%) Display advertising performance based on impressions (69%) Collaboration is important and could be easier if barriers are removed. 97% of marketers say it is important for their organization to collaborate to better target customers.

However, only about half indicate that this is an easy process. The biggest barriers to collaboration are: Organizational structure (47%) Control issues (38%) Decision making procedures (33%) And poor communication (33%)

Methodology. This research was conducted by Bloomberg BusinessWeek Research Services in conjunction with Coremetrics. The research was fielded in September and October 2009 to determine the attitudes and opinions of marketing executives with regard to the current online marketing landscape. The study is based on a survey 361 interviews with senior marketing executives in the U.S. and U.K.

For more information, please contact: Sam Kane / Claire Booty Brands2Life +44 (0) 20 7592 1200

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