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Webcredible works with Nuffield Health on website usability

Webcredible works with Nuffield Health on website usability

Webcredible, the user experience consultancy, has worked with leading UK health charity, Nuffield Health to carry out a usability testing project on its new website.  Part of Nuffield Health’s recent re-brand, the new site was designed to cater for users of all services offered by the charity.

Webcredible’s in-depth usability testing consisted of 20 users attempting to access specific information and perform various tasks on the Nuffield Health site. The results of the testing were then analysed to establish the new site’s ease of use, effectiveness and efficiency with recommendations made, based on this analysis. 

Webcredible was chosen for this project based on the success of previous eye tracking and home page design work with Nuffield Health last year.

Nuffield Health recently re-branded following the purchase of Cannon’s Gyms and the evolution of Nuffield Hospitals, Nuffield Diagnostics, Nuffield Proactive Health and Vanguard Healthcare Solutions. As Nuffield Health, it has brought together its hospitals, clinics, health clubs, mobile theatres, diagnostic services and wide range of treatments into one complete healthcare service.  Webcredible’s usability testing was designed to ensure that the new website offered the best possible user experience to customers and users of all Nuffield Health’s products and services.

Emma Tobin, Group Website Communications Manager at Nuffield Health comments, “The new website brought together content and service offerings from five of our divisional websites as part of the company rebrand. Gaining an understanding of any potential user experience issues and problem areas as a result of this consolidation was a major priority for us as customer experience and usability are key to the site success.  Previous work with Webcredible, along with its extensive experience and high quality of work were the main factors in our selection for this project.”


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