Eclipse Marketing has been appointed by Ecover, one of the world’s best-known ecological cleaning brands, to provide consumer and retailer careline services throughout the UK and Ireland.
Ecover, the leading manufacturer of ecological cleaning products, is using Eclipse to provide a range of services, from customer care and after-sales support, including inbound general enquiries and complaint handing, to delivering product and environmental information to the retail sector. Dedicated Eclipse advisors have been specifically assigned and trained to handle all customer contacts, whether by telephone, email or the internet.
Clare Allman, Ecover’s Marketing Manager, said: “Ecover has always been a pioneering company. Our progressive approach is reflected in every aspect of the company’s business operations, including our customer careline. By partnering with Eclipse, we are able to deliver responsible marketing and a first class service to our customers.”
Eclipse Marketing welcomes the opportunity of working with one of the world’s most recognised ecological brands.
James Le Roth, Eclipse Contact Centre Director, said: “Winning this contract with Ecover strengthens and broadens our position as a provider of high quality careline services to leading brands.
“We are very much looking forward to working with such a world-renowned name and are particularly pleased that our relationship with Ecover stems from a personal recommendation from one of our existing clients, another company with excellent ethical credentials.
“Our aim is to make Ecover’s customer service the best in the sector. A well-respected brand like Ecover deserves great customer and retail support. That’s what it will receive from Eclipse.”
For further information visit www.eclipsemarketing.co.uk
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