Choose speciality channel:   Choose sector channel:     Search the site

Industry Research


Social media "Not the Holy Grail"

Social media "Not the Holy Grail"

Marketers need to balance traditional and emerging media according to e-Dialog 2008 E-mail Attitudes Survey, despite industry voices heralding the importance of social media and multi-media content in email marketing.

Only 12 per cent of UK consumers claim they would be more likely to click through to messages linked to video, micro-sites and social networking sites such as Facebook and YouTube.

In fact nearly a quarter of adults (22 per cent) claim that this kind of content would actually make them a lot less likely to respond.

These are the findings of the 2008 E-mail Attitudes Survey from e-Dialog, the e-mail marketing services provider, which has polled the views of a representative sample of 1,965 British adults with research specialist YouGov, traditional e-mail marketing principles still retain a vital role.

Social media not yet the Holy Grail
The survey results indicate that e-mail campaigns using multimedia and social media content need to be planned and approached in a highly targeted way by brands. 

For example, one of the key factors in this planning needs to be a consideration of a target audience’s age group, with the research demonstrating a clear generational difference in consumers’ attitudes to social and multimedia.

Almost a fifth (19%) of 18-24 year olds favour e-mail marketing messages linking to content of this nature compared to just nine per cent of 45 to 54 year olds.

Simone Barratt, e-Dialog’s UK managing director commented: “The results of the Attitudes Survey clearly support our view that you cannot take a blanket approach to the integration of traditional and emerging media.

We currently work on some very successful social media campaigns with clients – using tactics such as e-mail triggers that direct customers to appropriate MySpace or Facebook pages and widgets – but, as exciting and innovative as this work is, it can never be a one-size-fits-all approach.

The old principles of targeting and personalisation still hold true and, despite the industry hype, at the end of 2008 this type of content is simply not appropriate for everyone.”

The research also revealed that five per cent of adults claim to spend the most time using e-mail accounts connected to social networks such as Facebook, Bebo and MySpace, and almost one in five (19 per cent) of 18-24 year olds and almost one in 10 (Nine per cent) of 25-34 year olds claim that their social networking e-mail is now their primary e-mail account. 

But, crucially, only three percent of the total of those surveyed would prefer brands to contact them via social network e-mail accounts. Even among 18-24 year olds, the age group most likely to use their social network account as their primary e-mail channel, this statistic was subject to only a minor rise to just nine per cent.

Barratt says, “While there are many advantages for brands in using a Facebook platform for example, it is clear consumers regard their Facebook e-mail accounts as sacrosanct, personal spaces where brands do not belong. Social media is here to stay but it is imperative that brands realise it is impossible simply to crowbar their traditional e-mail tactics into a consumer’s social media account. As with all aspects of emerging media, it is a matter of evidence based and intelligent integration.”

Recommend recommendations
While there is a mixed attitude on linking to social and multi-media content, e-Dialog’s research shows that brands should seriously consider incorporating customer reviews and recommendations into their e-mail marketing campaigns. In total, more than a third (36 per cent) of respondents claimed that they would be more likely to respond to an offer sent via e-mail if it offered genuine customer reviews.

However, these results also reinforced the age gap in attitudes.  In this case an older demographic was most receptive with nearly 40 percent of 45-54 (39%) year olds stating that customer reviews would make them more likely to respond.

Interestingly, women seem to place more emphasis on peer-to-peer recommendation with 38 per cent more likely to respond compared to 33 per cent for men.

Barratt says, “The inclusion of customer testimonials can be an extremely rewarding strategy however, what is often misunderstood is that e-mail is not only a means of showcasing testimonials but an excellent way of gathering them.

For example, we work on campaigns where – using incentives such as voucher redemption – customers are invited to click-through e-mail triggers straight to the brand’s site where they can then offer feedback on products they love. The most effective e-mail marketing should always be considered to be a dialogue, but doubly so when it is linked to genuine customer feedback.”

Traditional and best?
Although the research revealed that consumers’ e-mail preferences are altering in response to new technology and platforms it also indicates that traditional e-mail marketing principles still retain a very important role for brands.

Barratt explains, “While the e-mail marketing landscape is undoubtedly changing with the explosion of multimedia and social networks, brands and the industry must not become seduced by emerging media and channels for their own sake. The basic principles of delivering the right message to the right audience at the right time and on the right channel still apply.”





coupons viagra viagra discount coupon coupons for prescription medications
married men affairs married men dating infidelity in marriage
how much is the abortion pill where can i get an abortion pill
local abortion clinics other options besides abortion facts about abortions
how much do abortion pills cost abortion clinics in birmingham abortion hotline
bystolic generic bystolic discount card generic for bystolic
doxycycline intrapleural injection doxycycline intrapleural injection doxycycline intrapleural injection
does an abortion hurt why should abortion be illegal
sumatriptan 100 mg sumatriptan 100 mg sumatriptan 100 mg
prescription savings card cialis coupons printable cialis discounts coupons
cialis price store generic cialis source
buscopan contre indication click buscopan grossesse
levodopa carbidopa entacapone bioequivalence levodopa carbidopa entacapone carbidopa levodopa entacapone combination
lilly coupons for cialis free prescription cards
depakin bustine depakin 300 depakin 300
pro-choice abortion facts read pill for abortion
buy abortion pill abortion pill is murder abortion pill cost
spontaneous abortion pill cheap abortion pill clinics spontaneous abortion pill
abortion pill cost without insurance abortion pill late term abortion pill
coupons for cialis 2016 free coupon for cialis
aspiration abortion pro choice abortion pill types of abortion pill
buy abortion pill abortion pill pictures reasons for abortion pill
abortion pill process articles on abortion pill
naltrexone uk buy maltrexone medication naltrexone
difference between naltrexone and naloxone order naltrexone naltrexone withdrawal
naltrexone online link naltextrone
ldn therapy vivitrol injection side effects difference between naloxone and naltrexone
terbinafin hexal terbinafin pro medicin terbinafin 500mg

Check out 12ahead, our brand new platform covering the latest in cutting-edge digital marketing and creative technology from around the globe.

12ahead identifies emerging trends and helps you to understand how they can apply to modern-day companies.

We believe 12ahead can put you and your business 12 months ahead of the competition. Sign up for a free trial today.