Orbital Response & Fulfilment, one of the UK’s specialist response and fulfilment providers, has been appointed by Ordnance Survey to deliver its online map shop fulfilment contract
The three-year contract, which went out to public tender, was awarded in July. It extends Ordnance Survey’s relationship with Orbital Response & Fulfilment, which stretches back nine years.
Orbital Response & Fulfilment will be tasked with the processing and despatch of product orders requested online by customers, business, leisure, government and education sectors. Product orders include maps, wall maps and guide books from the Ordnance Survey consumer website.
Orbital Response & Fulfilment will also carry out the fulfilment of Ordnance Survey ‘Select’ maps - the client’s unique, personalised print-on-demand service. Personalised maps can range from someone’s favourite walks to where they got engaged.
Orders for personalised full-size OS Landranger maps or OS Explorer maps come through the OS web shop, and are automatically printed on state-of-the-art plotter printers at Orbital Response & Fulfilment’s warehouse. The maps are then either rolled or folded depending on the customer’s requirements, and then posted.
Nick Williams, General Manager, Orbital Response & Fulfilment, says: “We are pleased to have won this contract again and to continue the fantastic nine-year relationship that has developed while we have been working together. The team at Orbital Response & Fulfilment are looking forward to being a part of Ordnance Survey’s exciting developments in the home shopping arena.”
Matt Green, Supply Chain Manager, Ordnance Survey, says: “We are happy to reappoint Orbital Response & Fulfilment for a further three years and we look forward to building upon our strong relationship with them.”
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