Maven Research is delighted to announce that Kathryn Courtenay-Evans, Managing Director, will be on the judging panel for the British Quality Foundation (BQF) Achievement Awards 2008. Kathryn’s wealth of expertise and experience within the customer satisfaction research arena makes her an ideal judge for the Customer Satisfaction Award.
Kathryn will play a key role in the selection of the winner, alongside her 2 fellow judges; her duties will include reviewing the submissions and paying a visit to the finalists’ offices.
The BQF Achievement Awards aim to promote and recognise exceptional achievement and standards in 5 key areas of organisational performance namely; Leadership, Process Involvement, Partnership Development, Employee Satisfaction and Customer Satisfaction.
Applications for each award are initially processed by the BQF and then assessed by the panel of judges. Following the initial assessment the panel will decide upon a shortlist of finalists by the 30th June; a member of the judging panel will make a half day visit to each finalists to confirm their submission. The final decision will be made by the end of July, and the winner of each award will be announced at the UK Excellence Award Ceremony on Tuesday 14th October at the London Hilton.
A full service research agency, Maven has enjoyed a long association with the BQF; Maven® PZB Customer and Employee Gap Analysis methodology (sources Parasuraman, Zeithmal & Berry (1990), Speller (1992)) is recommended by the BQF as a measure of service quality and provides unsurpassed insight into customer/employee expectation and perception gaps.
A supporter of the BQF, Kathryn Courtenay-Evans said “I have been involved with the BQF on a number of levels throughout my 12 years at Maven, and am delighted to have been asked to judge the Customer Satisfaction award for them this year. It is important to recognise the importance of the work that the members are doing in focusing on improving their service to their customers and sharing best practise.”
Deadline for submissions is 31st May 2008. Please visit www.bqf.org.uk for further details.
For further information about Maven Research please visit www.maven.co.uk or contact our head office on 01494 688400.
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